General conditions of sale and online purchase of non-personalized products and use of the website
Article 1. Fields of application
These general conditions apply to the purchase of non-personalized products, without the intention of reselling them, by non-professional buyers made in France on the frog thigh website.
Personalized products mean products presented in the "tailor-made" category and made according to specifications specific to each customer who orders them and are not governed by these general conditions of sale.
Article 2. Ordering and buying on our website
2.1 Eligibility to Order and Purchase
In order to be able to place an order on our website, you must have the legal capacity to do so and not buy a product with the intention of reselling it.
2.2 How to order
- Visit our e-shop and find the products you want to wear.
- Add the products to your basket by clicking on the "Add to basket" button.
- Once you have finished your selection, place the mouse cursor over the basket and check its contents. Confirm by clicking on the “Order” button.
- If you already have an account in our e-boutique, identify yourself using your e-mail address and password in the “Already registered?
- If you do not yet have an account in our e-shop, you can create one easily and quickly. Enter your email address in the "Create your account" section and click on the "create your account" button. Fill in the detailed fields, create your password and confirm the creation of your account by clicking on the "Register" button. An e-mail will then be automatically sent to you, reminding you of the information necessary for your next connection (e-mail address and password)
- Check your order.
- Double check your shipping and billing addresses
- Choose a delivery method. For more information refer to articles 5 and following
- Choose your payment method and proceed to payment. For more information refer to articles 3 and following
Your order becomes final, as it appears on the screen, from the moment you validate it at the end of the ordering procedure.
Once the payment has been made, a confirmation of your order and your payment will be sent to you by e-mail. Cuisse de Grenouille advises you to keep them, they can be used later.
Please note that your order becomes final and commits you from the moment you pay for it.
2.3 Refusal of an Order or Cancellation of a Purchase.
Cuisse de Grenouille reserves the right to refuse an order for just cause.
Cuisse de Grenouille also reserves the right to cancel a purchase (order accepted) for just cause.
Order refusals and justified purchase cancellations do not give rise to any compensation, but to reimbursement of the price of the products if this has been paid.
Justifiable reasons include: product not available in stock (you can wait for restocking or get a refund); incorrect or unverifiable bank details; order identified as unusual or susceptible to fraud; payment not received by bank transfer or bank check within 8 calendar days of acceptance of your order; we have reason to believe that your purchase is for resale; the sale price indicated on the website contained an error; the address you have provided to us does not fall within the geographical scope of delivery.
2.4 Data control
Cuisse de Grenouille reserves the right to control the personal and banking data that you provide when creating your account or any order.
Article 3. Price/Payment
3.1 Methods of payment
PAYMENT BY CREDIT CARD :
For this type of transaction Cuisse de Grenouille works in partnership with La Bred Banque Populaire and Paypal.
3.2 RETENTION OF OWNERSHIP
Cuisse de Grenouille retains ownership of its products until full payment of the price of its products has been received.
3.3 Price and Currency
The prices are indicated Value Added Tax (VAT) included.
Shipping costs are not included in the prices indicated on the products. Shipping costs depend on the delivery method chosen and the place of delivery. Shipping costs must be added to the prices of the products for the calculation of the total amount to be paid.
3.5 Total Price Breakdown
The total price to be paid means the sum of the price of each product present in the basket and the shipping costs. It is indicated to you during the last step of the payment procedure.
3.6 Price Changes
Cuisse de Grenouille reserves the right to modify the price of the products indicated on its website. The prices appearing at the time of validation of the order are the prices applicable to this purchase.
3.7 Pricing errors
In the event of a manifest error in the price of a product, Cuisse de Grenouille is not bound by its offer and will give you the possibility of canceling your order or confirming it at the actual price of the product which will be communicated to you by Cuisse. of Frog.
Article 4. Security of transactions
Cuisse de Grenouille uses an SSL (Secure Socket Layer) protocol to secure transactions. It is currently one of the most effective encryption protocols. Your banking information is encrypted throughout the payment process and is not saved on a public server.
Despite our best efforts to secure payments, there is still a low risk of fraud. Cuisse de Grenouille cannot be held liable for damage resulting from the use of electronic means of communication and payment.
Article 5. Shipping and delivery
We deliver products worldwide.
We deliver Monday to Friday. Orders placed on Saturdays, Sundays and public holidays are dispatched the following Monday.
In the event that the delivery address that you have given us turns out to be inaccurate or if it is impossible for the delivery service to deliver your package to you for reasons attributable to you, the costs of reshipping the package which we will have been returned will be at your expense.
5.2 Method and delivery times
Cuisse de Grenouille offers three types of delivery. The deadlines run from the receipt by Cuisse de Grenouille of full payment of the price:
Standard Delivery (48 to 72h on working days)
It is carried out by Colissimo France without signature at the postal rate in force on the date of the order. See Colissimo prices.
Express delivery (24 hours on working days)
For all orders placed before 12 noon. It is carried out by TNT at the rate in force on the date of the order. See TNT rates.
If the delivery deadline is exceeded by more than 7 days and not due to a case of force majeure, you can cancel your order by registered letter with acknowledgment of receipt. You will then be reimbursed within a maximum period of 30 days.
5.3 Split delivery
Cuisse de Grenouille tries as much as possible to deliver all the products of your order at once and as soon as possible. However, Cuisse de Grenouille reserves the right to deliver the products of your order in installments in cases where, for reasons of logistics or availability of products in stock, a one-time delivery would be impossible. In such a case you will be informed by email and no additional shipping costs will be charged.
Article 6. Shipping costs
6.1 Shipping costs
The amount of shipping costs depends on the type of delivery chosen. They are free for any order from 200€.
When placing an order, this amount is indicated to you when you choose the delivery method.
Article 7. Returns and cancellations
7.1 Returning defective products after delivery
You have the right to return delivered products if they are defective or not in accordance with your order.
Upon receipt of the returned products and after inspection thereof, we will proceed to your refund within 15 days.
Cuisse de Grenouille undertakes to respect its legal obligations which appear in the articles extracted from the Consumer Code and the Civil Code below:
CONSUMER CODE - ARTICLE L211-4
"The seller is required to deliver a good that complies with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility Consumer Code - article L211-5
To be in conformity with the contract, the good must:
- be specific to the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model : - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling.
- or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. Consumer Code - article L211-12 The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. Civil Code - article 1641
The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them. Civil Code - article 1648
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
7.2 Returning products after delivery without reasons – Right of withdrawal
If you are not satisfied with the products ordered, you can exercise your right of withdrawal and return them to us free of charge (from France) within 14 days, postmarked.
The exercise of the right of withdrawal is materialized by the return of the products and is dated the day of dispatch of the returned products with the postmark as proof.
Upon receipt of the products, we will refund the price of the products excluding shipping costs within a maximum period of 30 days or we will offer you a credit note that you are free to refuse.
However, the return will be refused and will not give rise to reimbursement, in the following cases:
- the labels and blisters (plastic pouch) have been removed and not included in the return
- the products have been washed, used or worn except for a simple fitting
- the product is not complete. If your order includes different products that are not linked together (non-exhaustive examples of products linked together: pair, inseparable set, etc.), you can return only part of your order. Only returned products will be refunded.
- The products have been modified or denatured
Article 8. Refund Information
The cost of returning defective products or products that do not comply with your order will be fully refunded to you (shipping costs and return costs).
Article 9. Pre-Orders
Pre-ordering makes it possible to reserve a product before it is marketed by Cuisse de Grenouille and to be among the first to benefit from a new Cuisse de Grenouille product. Pre-order is not yet available on Cuisse de Grenouille. We are doing everything we can to bring it to you very quickly.
Article 10. Promotional codes (discounts)
A promotional code entitles you to a one-time discount for the purchase of one or more products under the conditions provided for on the promotional code.
Promotional codes are personal. Promotional codes are inalienable and may not be sold, bartered, exchanged, or made available to the public free of charge or for a fee on a website or any other communication medium without the prior, express and written authorization of Cuisse de Grenouille. .
The promotional codes published by Cuisse de Grenouille can only be used on the website www.cuissedegrenouille.com
You can only use one promotional code per product.
Promotional codes cannot be combined with other promotions.
Promotional codes are not redeemable for cash.
Promotional codes are non-refundable.
Cuisse de Grenouille reserves the right to cancel a promotional code when it is not used in accordance with the above.
Article 11. Availability
If, despite the care we take in managing our stocks, an order has been validated when the product(s) ordered is or are not available in stock, Cuisse de Grenouille reserves the right to offer you other replacement products or to cancel the order.
In case of cancellation of your order you will have the choice between a refund and a credit note.
Article 12. Validity of offers
Our offers are valid for the entire time they are visible on our website or between the dates indicated if it is a commercial operation for a fixed term.
In the event of an obvious error in the offer, Cuisse de Grenouille is not bound by its offer and will give you the possibility of canceling your order or confirming it under the actual conditions of the offer.
Article 13. Liability
Cuisse de Grenouille is liable only in the event of a breach of its contractual obligations under the terms of the legislation in force.
Cuisse de Grenouille cannot be held liable for any damage suffered by a third party resulting from the use of one of our products.
Cuisse de Grenouille cannot be held liable for any damage resulting from the misuse you make of one of our products.
Cuisse de Grenouille is not responsible for damages resulting from erroneous information on its websites.
Article 14. User Generated Content
Any content added to the www.cuissedegrenouille.com site by site users (opinions, ideas, comments, votes, articles, photographs, films, drawings, creations in particular) and made public on the site becomes the property of Cuisse de Grenouille.
Cuisse de Grenouille reserves the right to use it, to publish or not the content added by users and in any way whatsoever.
Article 15. Applicable law
These general conditions, as well as all disputes which may arise therefrom, or which result from the use of the website(s) or purchases made on the websites of Cuisse de Grenouille, are governed by French law.
Article 17. Links to other sites
Cuisse de Grenouille is not responsible for the use or content of the websites to which it provides links.
Cuisse de Grenouille is not responsible for the use or content of websites that provide a link to the Cuisse de Grenouille website.
Article 18. Intellectual property rights
Cuisse de Grenouille is the owner of the brand names, names, denominations, titles of products, drawings, models, photographs mentioned on the site www.cuissedegrenouille.com which are either registered trademarks or trademarks, or drawings, models, works subject to intellectual property rights.
Article 19. Computing and Freedom
In accordance with the provisions of the law of 78-17 of January 06, 1978 amended in 2004, this website has been the subject of a prior declaration to the Commission Nationale Informatique et Liberté (CNIL) under number 1450383.
You also have the right to access, rectify, modify and delete data concerning you. You can exercise this right by consulting our contact page. The data collected on the site is reserved for the exclusive use of Grenouille's thigh and is not disclosed to third parties.